How To Order
Our website is designed to be as easy to use as possible and it provides you with additional benefits: you can order at your leisure, revisit your order, change it or add to it at any time until you have clicked on checkout when it will be shipped at the earliest opportunity.
You will also be entitled to qualify for a number of exclusive additional offers throughout the year, only available to our online customers.
Click on the product categories on the left to find the items you wish to buy. Within each main category, you will find a series of sub-sections that will
allow you to narrow down your search. When you have found a product you wish to order, click on the 'Buy Now' button to add it to your shopping cart.
You can view the contents of your shopping cart at any time by clicking on the 'Cart' button at the top of every page. Here you can remove items,
change their quantity and view a larger picture and product details. Also on the cart page, you are informed of any free gifts or other promotions you are
entitled to – this changes as your order value increases or decreases in part or in total. For example, "Spend another $8.35 and claim a free gift". Earned
free gifts and/or discounts will be added to your order when you checkout.
Searching by Keyword or Part Number
Our Search feature (found on the top of every page) allows you to search for items by descriptive keywords or catalog part number. Once the search results are displayed, you can add items to your shopping cart by clicking on the 'Add To Cart' button.
Quick Buy – Ordering by Part Number
If you have a copy of our catalog and you have already decided what you want to buy, try our Quick-Buy option, situated on the shopping cart page. This allows you to enter
the part number and quantity of each product on your shopping list and see it added to your cart immediately.
Checkout – Finalising Your Order
Before you checkout, you need to register. Registration is quick and easy. After you register, you will be sent an email containing your new password (which you can change at any time) and instructions of how to log in. Register now »
Once you have registered, you can check out at any time by clicking on the 'Checkout' button at the top of each page. The checkout process is split into four steps:
- Check your order
- Check shipping address
You will be guided through the checkout process by our "Help's At Hand" system. Simply click on the link on each step to display a handy tip or example that should help you if you run into difficulty. You can make changes to your order at any step along the way, until you click on "Place Order" on Step 4 - "Confirmation". Your order will then be submitted to our main system for processing and shipping.
What if I have a problem with my order?
Shortly after checking out, you will receive an email confirming that your order has been received and is being processed. Should you have any queries regarding your order, you can either reply to this email or contact our sales department. Our contact details can be found on the contact us page.
If you have any specific queries regarding the shopping process or require assistance at any point, please consult our Frequently Asked Questions. If you require assistance with a technical aspect of the website, do not hesitate to contact us.