Frequently Asked Questions
Shopping Online
- How do I claim my free gifts online?
As you place your order you will be told what offers you are entitled to. When you check out, any free gifts you are entitiled to will be added to your order. Where a choice of free gifts is available, you will be asked to make your selection on the first page of check out. - In what currency will I be charged?
Prices are shown and charged in US Dollars.
Please note customs charges may apply as your goods are shipped from outside the US.
- What credit cards do you accept?
For online orders we use a Thawte secure server certificate which ensures that all sensitive information sent by you - such as credit card numbers - is securely transmitted when you place your order, the following payment methods are accepted for online orders:
- Why can't I add items to my shopping cart?
You need to set your web browser to accept cookies. Cookies are small files that we use to store the contents of your shopping cart. Enabling cookies is a simple procedure but it does vary between browser versions. Please contact us if problems persist or you have difficulties enabling cookies in your web browser. To find out more about how we use cookies, please read our Privacy Policy. For general, independent information on cookies, please visit www.allaboutcookies.org. - Why don't you store credit card details?
For your safety and security, we do not store credit card information for online orders. Your credit card details are only used for authorising the transaction at the point at which you place the order.
If you cannot find the answer to your questions, please do not hesitate to contact us.